How RincoMed collects, uses, protects, and manages personal information.
RincoMed respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, stored, disclosed, and protected when you use the RincoMed platform.
RincoMed operates as a centralized web-based platform for healthcare clinic discovery, appointment scheduling, queue management, notifications, clinic administration, and related healthcare service functions.
This Privacy Policy is intended to explain our data processing practices in accordance with applicable Philippine privacy laws, including Republic Act No. 10173, also known as the Data Privacy Act of 2012.
This Privacy Policy applies to personal information processed through the RincoMed website, web application, registration pages, appointment features, clinic management features, notification services, subscription features, and other RincoMed services.
Participating healthcare clinics may also have their own privacy policies and data processing responsibilities. Information entered or managed by a clinic through RincoMed may therefore also be subject to that clinic's privacy practices.
Depending on how you use RincoMed, we may collect the following categories of information.
Patients may provide information necessary for appointment scheduling and healthcare service administration.
Depending on the features used by the participating clinic, this may include identifying information, contact information, appointment information, and other information requested by the clinic.
Where medical-record functionality is enabled, RincoMed may process information relating to a patient's healthcare services and medical records as entered or managed by authorized healthcare professionals or clinic personnel.
Health information is considered sensitive personal information under the Philippine Data Privacy Act. RincoMed therefore applies additional safeguards to such information and limits access according to authorized roles and purposes.
Clinic administrators or authorized representatives may provide information such as:
Participating clinics may provide information about doctors associated with their clinic, including information necessary for doctor profiles, scheduling, appointment management, and professional verification.
RincoMed may process information relating to appointments and queues, including appointment dates, times, selected services, assigned doctors, appointment status, and queue status.
Clinic applicants may be required to submit verification information such as DTI registration details and business permit documents when applying for a RincoMed free trial or clinic account.
RincoMed processes information necessary to manage paid subscriptions, including selected plans, payment status, subscription dates, and transaction references.
Payments may be processed through third-party payment providers. RincoMed does not intend to store complete payment card credentials when such information is handled directly by the payment provider.
RincoMed may process technical information necessary for authentication, security, troubleshooting, and operation of the platform, such as session information, browser information, IP-related security information, and system activity associated with the use of the service.
Information may be collected when you:
RincoMed may process personal information for specified, legitimate purposes, including:
RincoMed processes personal information only when permitted under applicable law and when an appropriate legal basis exists.
Depending on the circumstances, processing may be based on consent, contractual necessity, compliance with a legal obligation, protection of vital interests, legitimate interests, or another lawful basis recognized under applicable law.
Where sensitive personal information is processed, RincoMed applies the requirements applicable to sensitive personal information under the Data Privacy Act and other applicable regulations.
RincoMed recognizes that healthcare information requires heightened protection.
Access to medical records and other sensitive information is limited to authorized users based on their role and legitimate purpose within the participating clinic.
RincoMed does not sell patient medical records or use medical information for unrelated advertising purposes.
Participating clinics and authorized healthcare professionals remain responsible for the accuracy, lawful use, and appropriate management of medical information that they enter into the platform.
RincoMed does not sell personal information to third parties.
Personal information may be disclosed or made accessible when necessary for legitimate platform operations, including:
Access to information should be limited to what is necessary for the intended purpose.
Participating clinics may access patient information necessary to provide and manage healthcare services through RincoMed.
Clinic personnel are expected to access patient information only when authorized and for legitimate clinic-related purposes.
Where RincoMed allows authorized healthcare professionals within the same clinic to access relevant patient records, such access is provided for legitimate healthcare and continuity-of-care purposes and remains subject to applicable privacy and security requirements.
RincoMed may use email and SMS services to deliver verification codes, appointment reminders, queue notifications, and other service-related communications.
Information necessary to deliver these communications may be shared with the applicable communication service provider.
RincoMed may use third-party payment providers to process subscription payments.
Payment providers may independently process payment information according to their own privacy policies and security practices.
RincoMed receives and stores payment-related information necessary to determine payment and subscription status, such as transaction references, payment status, plan information, and relevant dates.
RincoMed retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, maintain legitimate business records, or establish, exercise, or defend legal claims.
Different types of information may therefore have different retention periods.
When personal information is no longer required and there is no lawful reason to retain it, appropriate deletion, anonymization, or secure disposal procedures may be applied.
RincoMed implements reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include:
No online system can guarantee absolute security. Users are also responsible for protecting their passwords and account credentials.
RincoMed will take reasonable steps to investigate and respond to security incidents involving personal information.
Where notification is required under applicable law or regulations, RincoMed will follow the applicable requirements for notifying affected individuals and the appropriate authorities.
RincoMed may use cookies, sessions, and similar technical mechanisms necessary to maintain authenticated sessions, remember necessary settings, protect accounts, and operate the platform.
These mechanisms may be necessary for core platform functionality.
Users are responsible for:
Subject to applicable law and any lawful limitations, data subjects may have rights relating to their personal information, including the right to:
Requests will be evaluated and handled in accordance with applicable Philippine privacy laws and regulations.
RincoMed is not intended to knowingly collect personal information directly from children without an appropriate legal basis or authorization.
Where a minor's information is processed in connection with healthcare services, the participating clinic and authorized representatives are responsible for ensuring that the processing is conducted in accordance with applicable laws and regulations.
RincoMed may rely on third-party services for hosting, payment processing, email delivery, SMS notifications, security, and other technical functions.
Such providers may process information on behalf of RincoMed or independently according to the nature of their service. Their own terms and privacy policies may also apply.
Some third-party technical or service providers used by RincoMed may process or store information outside the Philippines.
Where applicable, RincoMed will take reasonable measures to ensure that personal information remains subject to appropriate safeguards and applicable privacy requirements.
Users who have questions, concerns, or requests regarding their personal information may contact the RincoMed administration or support team through the contact information provided by the platform.
Requests involving access, correction, deletion, objection, or other data privacy rights may require reasonable verification of the requester's identity.
RincoMed may update this Privacy Policy when necessary to reflect changes to the platform, processing activities, applicable laws, regulations, or privacy practices.
Material changes may be communicated through the platform or other appropriate channels.
Previous versions may be retained for appropriate documentation of the privacy practices applicable at the time personal information was processed.
For questions, concerns, or requests relating to this Privacy Policy or the processing of personal information through RincoMed, please contact the RincoMed administration or support team through the contact information made available on the platform.
By using RincoMed, you acknowledge that you have been provided access to this Privacy Policy and have been informed about the collection and processing of your personal information for the purposes described above.
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